lazy therapy privacy policy
Privacy Policy
At Lazy Therapy, I am deeply committed to protecting your privacy and handling your personal information with the utmost care. I strictly comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) 2014, and all other applicable privacy regulations in Australia.
This policy clearly outlines how I manage and safeguard your personal information. This includes any data that identifies you or can reasonably determine your identity, whether it's collected during in-person sessions, over the phone, or through my online platforms.
1. Information CollectionI collect and use your personal information primarily to:
Establish contact and facilitate communication with you.Deliver my counselling and supervision services effectively.Maintain accurate internal records of my interactions and your progress.The information I collect may include your name, contact details, appointment times, and clinical notes related to your sessions. While providing this information is voluntary, please be aware that not providing requested details may limit my ability to deliver my services effectively.
2. NovoNote and Session RecordingI use NovoNote, a secure, AI-enhanced tool from the Australian company NovoPsych, to assist with creating your session notes. The purpose of using NovoNote is to allow me to focus more fully on our conversation and your care during sessions, rather than being distracted by manual note-taking. By changing the way I take notes, I also aim to provide more accurate and detailed documentation of our sessions.
NovoNote works by securely converting the audio from our consultations into a transcript. Importantly, the audio recordings are never saved; instead, they are transformed into a transcript and then immediately discarded. The transcript itself is typically deleted within 24 hours of being created. I use these transcriptions solely to generate a confidential clinical summary, which is then saved directly into your client file within my practice management system (Halaxy).
NovoNote complies with the Australian Privacy Principles and adheres to AHPRA and HIPAA standards. It employs industry encryption and security protocols, operating on a secure server in Australia. Please be assured that your data does not contribute to training AI models.
Before using NovoNote, I will ask for your verbal consent, and you have the right to withdraw your consent at any time.
I am committed to providing you with the highest standard of care through these advanced technological practices. Please don't hesitate to ask if you have any questions or concerns about this process. For further information on NovoNote’s security measures, you can visit their security page: NovoPsych.com.au/NovoNote_Security.
3. Information DisclosureI am committed to disclosing your personal information only when necessary and in accordance with the Privacy Act. Disclosure will always align with the intended purposes for which the information was collected or as reasonably expected by you.
Your information may be disclosed:
With your explicit consent.As required or authorised by Australian law (e.g., subpoena, court order).In situations where there is a serious threat to your life, health, or safety, or to the life, health, or safety of others (duty of care).4. Unauthorised AccessAny unauthorised disclosure or access to personal information by myself or any contractors working under my strict supervision is considered a significant breach of my privacy policy. Such breaches will be met with immediate and appropriate actions, including disciplinary or legal measures.
5. Access to Personal InformationYou have the right to request access to the personal information I hold about you. I will respond to your request within a reasonable timeframe. In certain limited situations, access may be denied as permitted or required by the Privacy Act.
6. SecurityI take the confidentiality and security of the personal information I collect very seriously. All information, including session recordings, is managed securely and protected through a combination of robust technical safeguards (such as encryption and access controls) and strict managerial protocols. When personal information is no longer needed for its intended purpose or by law, it is securely destroyed or de-identified.
7. Data QualityI am dedicated to ensuring that the personal information I collect, use, and disclose is accurate, complete, and current. I strive to use reliable sources and encourage you to notify me if your personal information changes or is inaccurate.
8. Privacy InquiriesFor any privacy-related inquiries, concerns, or complaints regarding how I manage your personal information, please contact Lazy Therapy directly. I take all feedback seriously and will respond promptly to address your questions.
9. Policy Availability and ReviewThis privacy policy is available on my website. I will also provide a copy upon request. This policy will be periodically reviewed and updated to reflect any amendments to legislation, changes in my practices, or advancements in technology.
This policy clearly outlines how I manage and safeguard your personal information. This includes any data that identifies you or can reasonably determine your identity, whether it's collected during in-person sessions, over the phone, or through my online platforms.
1. Information CollectionI collect and use your personal information primarily to:
Establish contact and facilitate communication with you.Deliver my counselling and supervision services effectively.Maintain accurate internal records of my interactions and your progress.The information I collect may include your name, contact details, appointment times, and clinical notes related to your sessions. While providing this information is voluntary, please be aware that not providing requested details may limit my ability to deliver my services effectively.
2. NovoNote and Session RecordingI use NovoNote, a secure, AI-enhanced tool from the Australian company NovoPsych, to assist with creating your session notes. The purpose of using NovoNote is to allow me to focus more fully on our conversation and your care during sessions, rather than being distracted by manual note-taking. By changing the way I take notes, I also aim to provide more accurate and detailed documentation of our sessions.
NovoNote works by securely converting the audio from our consultations into a transcript. Importantly, the audio recordings are never saved; instead, they are transformed into a transcript and then immediately discarded. The transcript itself is typically deleted within 24 hours of being created. I use these transcriptions solely to generate a confidential clinical summary, which is then saved directly into your client file within my practice management system (Halaxy).
NovoNote complies with the Australian Privacy Principles and adheres to AHPRA and HIPAA standards. It employs industry encryption and security protocols, operating on a secure server in Australia. Please be assured that your data does not contribute to training AI models.
Before using NovoNote, I will ask for your verbal consent, and you have the right to withdraw your consent at any time.
I am committed to providing you with the highest standard of care through these advanced technological practices. Please don't hesitate to ask if you have any questions or concerns about this process. For further information on NovoNote’s security measures, you can visit their security page: NovoPsych.com.au/NovoNote_Security.
3. Information DisclosureI am committed to disclosing your personal information only when necessary and in accordance with the Privacy Act. Disclosure will always align with the intended purposes for which the information was collected or as reasonably expected by you.
Your information may be disclosed:
With your explicit consent.As required or authorised by Australian law (e.g., subpoena, court order).In situations where there is a serious threat to your life, health, or safety, or to the life, health, or safety of others (duty of care).4. Unauthorised AccessAny unauthorised disclosure or access to personal information by myself or any contractors working under my strict supervision is considered a significant breach of my privacy policy. Such breaches will be met with immediate and appropriate actions, including disciplinary or legal measures.
5. Access to Personal InformationYou have the right to request access to the personal information I hold about you. I will respond to your request within a reasonable timeframe. In certain limited situations, access may be denied as permitted or required by the Privacy Act.
6. SecurityI take the confidentiality and security of the personal information I collect very seriously. All information, including session recordings, is managed securely and protected through a combination of robust technical safeguards (such as encryption and access controls) and strict managerial protocols. When personal information is no longer needed for its intended purpose or by law, it is securely destroyed or de-identified.
7. Data QualityI am dedicated to ensuring that the personal information I collect, use, and disclose is accurate, complete, and current. I strive to use reliable sources and encourage you to notify me if your personal information changes or is inaccurate.
8. Privacy InquiriesFor any privacy-related inquiries, concerns, or complaints regarding how I manage your personal information, please contact Lazy Therapy directly. I take all feedback seriously and will respond promptly to address your questions.
9. Policy Availability and ReviewThis privacy policy is available on my website. I will also provide a copy upon request. This policy will be periodically reviewed and updated to reflect any amendments to legislation, changes in my practices, or advancements in technology.